You can contact us via e-mail or phone for your requests about your shipments.Support Line Working Hours
0850 480 07 87 – 0212 944 4 944 – [email protected]
Click for our Policy for Handling Customer Complaints.
- Customer Satisfaction is the main and must condition in handling Customer Complaints.
- We create and develop necessary environment to help our internal - external customers to forward their requests to us.
- All PTS employees are responsible for solving customer complaints.
- We report, analyse on a regular basis and take necessary actions to convert customer complaints we recieve in many ways into customer satisfaction.
- We work on continuous improvements for our employees competency and environment which will help them convert customer complaints into customer satisfaction.
- Customer complaints are self-improvement opportunities to serve our customers better. We value customer complaints as necessary data to improve our service quality.