- Customer Satisfaction is the main and must condition in handling Customer Complaints.

- We create and develop necessary environment to help our internal - external customers to forward their requests to us.

- All PTS employees are responsible for solving customer complaints.

- We report, analyse on a regular basis and take necessary actions to convert customer complaints we recieve in many ways into customer satisfaction.

- We work on continuous improvements for our employees competency and environment which will help them convert customer complaints into customer satisfaction.

- Customer complaints are self-improvement opportunities to serve our customers better. We value customer complaints as necessary data to improve our service quality.