How can I track my shipment?
You can track your package with the tracking number from wp.pts.net.
How can I change address on my shipment?
You can email [email protected] with your new address details if your package has already been processed as return.
What can I do with my myPTS account?
myPTS users can do many online transactions such as.

Prepare your own air waybill
Print your invoice
Order a collection
Track your shipments
Calculate rates of different services
Check your account balance and details of your transport invoices
How can I create myPTS account?
You can sign-in from this link.
Which info should be on my invoice?
Your company’s stamp – your signature
Receiver’s contact details
Detailed Goods Description in English
Number of Pieces
Price per piece (Euro or USD)
Total price (Euro or USD)
PTS Air Waybill Number
Reason for sending
HS Code
An English e-archive invoice would be enough for your commercial shipments.
What is an A.TR document?
It is the document that enables free transit of shipments as a part of Turkey’s Customs Union treaty with European Union. For most EU countries, Customs Duties will occur after 150 Euros and if your shipment’s travelling with A.TR document, you will not be charged for those Customs Duties. A.TR will not cancel or reduce the VAT.
How can I pay for my shipment?
You can pay in cash or with your credit card when you deliver your parcel.
How can I learn about your rates?
Our sales team are here to Support you for your questions. Sales contact: [email protected]
Which items are forbidden for transport?
You can ask for Support from our Customer service team. Customer Service contact: [email protected]